Help Center

Shipping destinations:

• We ship both local and worldwide.

Shipping times:

• Local orders take 7 business days to be delivered to you and we ship within 3 business days.
• International orders take 7-30 business days to be delivered via our shipping method.
• Shipping time might vary depending on location and other factors (Ex:USA-7-20 days).

Shipping cost:

• Free shipping.  

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@thepetcare.shop with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Click here to see our refund policy.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-5 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

 If you have question regarding our online store (ordering, technical questions), please contact us on support@thepetcare.shop

Our staff will  provide you with a tracking number to track your parcel.

Click here to track your order